Frequent Asked Questions

✦ What do you sell?
We offer a variety of art goods including prints, keychains, pins, and other fun merch! Our shop features a mix of fanart, pop culture-inspired pieces, and original designs.

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✦ Who runs Carnival Cafe?
We’re twin sisters, freelance artists, and animators! We graduated from SCAD in 2025 and run this shop together as our shared creative space.

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✦ When will my order ship?
Orders are typically processed within 3–5 business days. You’ll receive a confirmation once your order has been shipped!

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✦ Do you ship internationally?
Yes, we offer international shipping! Delivery times and costs will vary depending on your location.

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✦ Can I track my order?
If your order includes tracked shipping, you’ll receive a tracking number via email once it ships.

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✦ Do you accept returns or exchanges?
Because most items are made in small batches, we generally don’t accept returns or exchanges. However, if your order arrives damaged or incorrect, please contact us and we’ll make it right!

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✦ Are your products official merchandise?
Our fanart is unofficial and not affiliated with or endorsed by any original creators or companies. All original designs are created by us.

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✦ Will you restock items?
Some items may be restocked, but others are limited runs. Follow us on social media for updates on restocks and new releases!

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✦ How can I contact you?
You can reach us through our shop contact form or email us directly for any questions or concerns. We’re always happy to help!

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Thank you for supporting Carnival Cafe!